This API allows a user to get a WrapUpReason object.
For more information about the WrapUpReason object, see WrapUpReason.
URI: |
http://<FQDN>/finesse/api/User/<id>/WrapUpReason/<wrapUpReasonId> |
Example URI: |
http://finesse1.xyz.com/finesse/api/User/1234/WrapUpReason/1001 |
Security Constraints: |
Administrators, agents, and supervisors can use this API. To get a wrap-up reason, a user must be signed in, or provide valid authorization credentials when challenged. Only an administrator can get another user's wrap-up reasons. |
HTTP Method: |
GET |
Content Type: |
Application/XML |
Input/Output Format: |
XML |
HTTP Request: |
— |
HTTP Response: |
200: Success 400: Bad Request (the request body is invalid) 400: Finesse API Error (for example, the object does not exist, the object is stale, or violation of DB constraint) 401: Authorization Failure 401: Invalid Authorization User Specified 404: Not Found (for example, the wrap-up reason does not exist or has been deleted) 500: Internal Server Error |
Example Response: |
<WrapUpReason> <uri>finesse/api/User/1234/WrapUpReason/205</uri> <label>Product Question</label> <forAll>true</forAll> </WrapUpReason> |
Example Failure Response: |
<ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>1234</ErrorData> </ApiError> </ApiErrors> |
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