Support

Join DevNet

The complete resource for everything developer @ Cisco. It's free, easy and simple to become a member.

Available to:

  • Everyone

DevNet Resources

  • Developer Centers
  • Download SDKs/Info
  • Forum based support

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Open a Service Request

Associate your Solution Partner Program support contract number to your cisco.com user id to open Services Requests. There are three SRs per subscription year. You can purchase additional Service Requests.If you don't have your contract number, email us.

Available to:

  • Registered Developers
  • Solution Developers
  • Preferred Solution Developers
  • Support-only Subscribers

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Webinars and Events

Conferences and workshops are held periodically across the US and the world. Attend to learn the best techniques and newest technologies.

Available to:

  • Strategic Solution Partner
  • Preferred Solution Partner
  • Solution Partner
  • Support-only Subscribers

Webinars and Events

 

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Benefits

Access our team for technical questions, download SDKs and sample code, and engage technical teams from Cisco Technical Support.

Available to:

  • Registered Developers
  • Solution Developers
  • Preferred Solution Developers
  • Support-only Subscribers

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Service Level Agreements

Solution Partner Program engineers provide support during standard business hours and commit to initial response times after a customer opens a service request. Time to resolution varies depending upon the complexity of the support issue.

  Severity 1 Severity 2 Severity 3 Severity 4
Initial Response 4 Hours 1 Day 1.5 Days 2 Days

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