Create and Extend Unique Customer-Centric Experiences
Cisco Unified Customer Contact solutions provide an open, strategic platform that extends customer care beyond simple phone transactions and the traditional contact center to provide unique content-rich customer centric experiences. These solutions let you uniquely personalize your communication with individual customers through a variety of media including voice, web, e-mail, and video.
Desktop, Reporting and Recording
Related Product Information
Using intelligent presence information, these standards-based applications integrate transparently with your business tools, helping users reach the right people and resources on the first try.